Operator: Common Nexus LLC, an Oregon limited liability company Product: NexusBrief Last Updated: 2026-04-22 Effective Date: 2026-04-22

Plain-English Summary

NexusBrief costs $129 per month. If you change your mind within 7 days of your first successful charge (UTC), you can cancel in your Account and get a full refund automatically — no email needed, no questions asked. After 7 days, you can still cancel future charges at any time; past charges are generally not refundable, but we will consider exceptions case-by-case if you email support@nexusbrief.news.

Refunds go back to the same payment method you used. Stripe is the payment processor. Please talk to us before filing a chargeback — it’s faster and easier to resolve directly.

1. The 7-Day Window

You may obtain a full refund of your first subscription charge if you cancel within seven (7) calendar days of that first successful charge.

The 7-day window:

• Starts at the exact UTC timestamp Stripe reports a successful authorization and capture of your first subscription charge, except as provided in the next bullet.
• Exception — delivery failure on our side. If we fail to deliver your first briefing within forty-eight (48) hours of the charge because of a pipeline, infrastructure, or email-sending failure on our end, the 7-day window does not begin until we successfully deliver your first briefing. This exception does not apply to delays caused by your own email provider (filtering, aggressive spam rules, a mailbox the subscription address cannot accept mail to, forwarding loops, full-mailbox bounces, etc.).
• Ends exactly 168 hours (7 × 24) later, in UTC, measured from whichever start event under the two bullets above applies.
• Runs independent of whether you open or read the briefings. The window is not paused because you did not click, did not open, or did not read a successfully delivered briefing. The clock runs on delivery, not usage.
• Runs independent of whether you pause your subscription. The 7-day refund window is not extended by pausing your subscription; the clock runs from your first successful charge regardless of pause state. If you pause on day 3 and resume on day 50, the refund window still closed on day 7.
• Applies only to the first successful charge on your account. Renewal charges in months 2, 3, and beyond are not eligible for the 7-day automatic refund; they fall under Section 3.

If your first payment attempt fails and a later attempt succeeds, the window begins at the later successful charge (subject to the delivery-failure exception above).

2. How to Cancel and Receive a Refund Within the Window

1. Sign in at nexusbrief.news with the email and password on your account.
2. Open the Account -> Billing page.
3. Click “Cancel and request refund”.
4. Confirm.

That’s the whole process. No phone call, no chat, no contact form.

What happens next:

• Your subscription is canceled immediately. We will not issue any further charges.
• Your access to the Service is terminated immediately upon refund issuance.
• We call Stripe’s refund API to refund the most recent charge (which, inside the 7-day window, is your first charge) to the original payment method.
• Stripe typically posts the refund within 1 to 5 business days, depending on your card issuer or bank. Some banks take up to 10 business days.
• You will receive a confirmation email.

If the self-serve flow fails for any reason, email support@nexusbrief.news from the address on file within the 7-day window. We will honor the refund if the window was met and the self-serve tool was unavailable.

3. After the 7-Day Window

Once the 7-day window closes:

• Cancellation remains one click. Go to Account -> Billing -> “Cancel subscription.” We will not issue any further charges. You retain access to the Service through the end of the current paid month.
• Refunds of past charges are not automatic. They are reviewed case-by-case.
• To request a case-by-case refund of a past charge, email support@nexusbrief.news from the address on file. Please include the charge date, the reason, and any context that helps us evaluate the request (for example: delivery failures, service outage, accidental re-subscription, medical or bereavement hardship).
• We aim to respond within three (3) business days and to make a final determination within ten (10) business days.
• Partial refunds (for example, a pro-rata refund of the unused portion of a month) may be issued at our discretion where appropriate.

Discretionary refund decisions do not create precedent; each request is evaluated on its own facts.

4. Refund Method

All refunds are returned to the original payment method used for the charge. We do not issue refunds as cash, check, ACH to an alternate account, gift card, store credit, or cryptocurrency.

If your original payment method is no longer valid (for example, the card was closed), Stripe will route the refund according to its standard reclaim procedures; in rare cases where Stripe cannot complete the refund, we will work with you to identify an alternate path.

We refund in the original charge currency. We do not compensate for foreign-exchange fluctuations between the charge date and the refund date.

5. Payment Processor

Payments and refunds are processed by Stripe, Inc., a US-incorporated payment processor. Stripe’s Services Agreement and Privacy Policy also apply to your payment. We are not Stripe; we cannot override Stripe’s settlement timelines or its issuer-side processing.

6. Chargebacks

We strongly prefer you contact us before disputing a charge with your bank.

• The self-serve refund covers the 7-day window.
• For anything else, support@nexusbrief.news will respond quickly.
• Chargebacks cost us fees, trigger account-risk flags at Stripe, and can take 45 to 90 days to resolve on your side — they are slower than just emailing us.

If you file a chargeback without contacting us first, we may:

• provide Stripe with transaction evidence (checkout timestamp, IP log, click-through consent record, delivery logs),
• suspend the account during the dispute,
• and, if the chargeback is resolved in your favor, we will not automatically re-extend service; you would need to resubscribe.

If you already filed a chargeback and would prefer to resolve it directly, reply to the Stripe dispute notice withdrawing the claim, then email support@nexusbrief.news.

7. Contact

support@nexusbrief.news — refund requests, billing questions, account issues

Common Nexus LLC Attn: NexusBrief Billing 9620 NE Tanasbourne Dr, Suite 300, Hillsboro, OR 97124

This Refund Policy is incorporated into the NexusBrief Terms of Service. In the event of a conflict between this Refund Policy and the Terms of Service on a refund topic, this Refund Policy governs.